Runnr.ai - Virtual Assistant for Guest Communication via WhatsApp

Runnr.ai is a virtual assistant that proactively engages guests via WhatsApp throughout the entire guest journey, from after booking until after check-out. Powered by AI, Runnr.ai automates communication and handles requests such as upsells, housekeeping and more.
The result? Happier guests, more efficient operations and additional upsell revenue.

Overview

• Automation: The platform automates answers to frequently asked questions and repetitive tasks, and enables upselling opportunities for services such as breakfast, late check-out and parking.

• WhatsApp reach: 85% of bookings can be reached via WhatsApp, and more than 75% of guests ask one or more questions.

• Additional integrations:
  Runnr.ai integrates seamlessly with Booking Experts (BEX). The Runnr.ai inbox is directly accessible via the BEX PMS portal, allowing staff to work from a single environment. Runnr.ai can also automatically send the Guest Portal via WhatsApp and delivers different messages to different guests based on the booked unit.

  In addition, Runnr.ai offers an Airbnb inbox integration, bringing Airbnb messages into the same inbox. Runnr.ai also supports channels such as the Booking.com inbox, provides a webchat feature, integrates with digital keys, and supports AI voice and email for full omnichannel guest communication.

Results

Happy guests

• 85% reach: WhatsApp messages are sent to 85% of guests.

• Higher engagement: More than 75% of guests ask one or more questions.

• Accessible communication: Low-threshold communication leads to an improved guest experience.

• Guest satisfaction: 94% of guests indicate that Runnr.ai made their stay more enjoyable.

Operational Efficiency

• Automation: 90% of all questions are answered automatically.

• Reduced workload: Staff can focus on more complex and higher-value tasks.

• More efficient communication: 75% fewer incoming questions via phone and email.

More Revenue per Unit

• Upselling: Additional revenue through services such as breakfast, late check-out, baby cots and parking.

• Average uplift: €50 additional revenue per unit per month.

Use Case: Vakantiepark de IJsvogel

Vakantiepark de IJsvogel is successfully using Runnr.ai and now automates 90% of all guest communication, while improving the overall guest experience. The results speak for themselves!

Easy Onboarding

• Fast implementation: Fully operational within one hour.

• Free integration: With Booking Experts in just a few clicks.

Book a Demo

Want to learn how Runnr.ai can automate your guest communication?
Book a product demo via https://runnr.ai/book-a-demo and discover how Runnr.ai can take your operations to the next level!