Runnr.ai - virtual assistant for guest communication

Every day, your team answers the same questions across WhatsApp, email, Booking.com, Airbnb and the phone: “What time is check-in?”, “Can we get an extra bed?”, “Where do we park?” Runnr.ai takes that off their plate. The AI-powered assistant automatically handles guest communication across all channels - and brings everything together in one unified inbox, directly accessible from within Booking Experts. Your team stays on top of every conversation, without the chaos.

Why holiday parks and campings choose Runnr.ai

Running a holiday park or camping means managing high guest volumes, repetitive questions and last-minute requests - often with a lean team. Runnr.ai takes the pressure off by automating the communication your team handles every day, while making sure every guest feels personally attended to.

Unified inbox: All guest communication - from WhatsApp, Airbnb, Booking.com, Expedia, Gmail, Outlook, phone and webchat - comes together in one inbox. No more switching between platforms or missing messages. Runnr.ai also supports AI voice, giving you full omnichannel guest communication from one place.

Automation: Runnr.ai automatically answers frequently asked questions, handles repetitive tasks and creates upselling opportunities for services such as breakfast, late check-out, firewood and parking.

WhatsApp reach: 85% of guests can be reached via WhatsApp - the channel they already use and trust. More than 75% of guests ask at least one question during their stay.

Booking Experts integration: Runnr.ai integrates seamlessly with Booking Experts (BEX). The inbox is directly accessible from within the BEX portal, so your team never has to switch between systems. Runnr.ai automatically sends the Guest Portal link via WhatsApp and delivers personalised messages based on the booked unit or accommodation type.

Results

Happier guests: 85% of WhatsApp messages are delivered, 94% of guests say Runnr.ai made their stay more enjoyable and more than 75% get an instant answer to their question - day or night, without waiting.

A more efficient team: 90% of questions are answered automatically. Properties report 75% fewer incoming calls and emails, and save 1 to 2 full-time roles per location - capacity that can be redeployed towards real hospitality or used to reduce headcount.

More revenue per unit: Runnr.ai automatically offers guests relevant add-ons such as breakfast, late check-out, baby cots, bike rentals and parking at exactly the right moment. On average, properties generate €50 in additional revenue per unit per month.

Use case: Vakantiepark de IJsvogel

Vakantiepark de IJsvogel uses Runnr.ai to automate 90% of all guest communication, freeing up their team while delivering a better guest experience across the board.

Up and running in one hour: Fast implementation with no technical complexity, no IT resources needed.

Free integration with Booking Experts: Connected in just a few clicks, directly from within the BEX portal.

Book a demo

Curious what Runnr.ai could do for your holiday park or camping? Take the next step - click on the text:

📅 Book a product demo and see exactly how it works for your property.

💬 Try Runnr.ai on WhatsApp and experience it yourself in under a minute.