Make sure communication with your guests goes smoothly – use Trengo

More than 3,000 companies around the world use Trengo to delight their guests with every interaction. They rely on Trengo’s customer engagement platform to turn guest communication into meaningful relationships. By bringing together favorite channels into one intuitive, automated, and AI-powered inbox, Trengo enables teams to easily generate leads, increase revenue, and improve customer satisfaction.

The benefits of Trengo

• AI Agents and AI Journeys can significantly lighten the workload, handling over 80% of daily tasks and simple conversations
• Centralize your channels, including guest favorites like WhatsApp, and take full advantage of WhatsApp’s 98% open rate
• Stay informed about every conversation: AI Journeys respond to leads and guests 5x faster than before

Trengo x Booking Experts

Connecting Booking Experts to Trengo brings live PMS data straight into the inbox, so agents, your AI Agent, and your outbound messaging are always working from real reservation data; not guesswork.

Reservation info in every conversation
Trengo automatically matches the guest to their Booking Experts profile and shows their reservations right in the conversation sidebar: check-in/check-out dates and times, room and rate details, guest count, total amount, booking source, and any extras - with a one-click link through to the reservation in Booking Experts. Agents get instant answers to “where’s my room” or “what did I book” without ever leaving Trengo. The last 6 months of reservations are available, with real-time updates after an initial sync.

An AI Agent that checks bookings live
Trengo’s AI Agent (Helpmate) can connect directly to your Booking Experts PMS to answer guest questions in real time: booking status and dates, what’s paid and what’s still due, availability and pricing, accommodation details, and practical park information. It works across one park or fifty, with no custom build required. The connector is read-only by design; it can look bookings up but never book, change, or cancel anything.

Proactive guest messaging on real reservation events
Reservation confirmed, checked in, checked out, or cancelled; each of these Booking Experts events can automatically trigger a Trengo AI Journey, complete with the full reservation details as variables. That means automated, personalised WhatsApp messages at exactly the right moment: booking confirmations with upsells, digital check-in and arrival info, review requests after checkout, or a win-back message if a booking is cancelled. Requires an active WhatsApp Business channel.

Built with privacy in mind

Because guest data is involved, security is core to how the integration works, not an add-on. Access is read-only at the connector level. Sensitive fields such as date of birth, ID/passport number, and visa number are redacted before the AI ever sees them; guest identity is verified against the booking before any information is shared. Every lookup is logged, and your Booking Experts API key is stored encrypted.