Highlighted
Our journey: 10 years of Booking Experts
On 1 February 2022 Booking Experts officially exists for 10 years! This is a milestone we would have liked to celebrate with you immediately, but we'll keep that in mind. However, the foundations of Booking Experts have been laid well before 2012. In this blog, we would like to take you back to the very beginning of Booking Experts, the highlights of the past few years and we also look ahead, to the next 10 years and more to come.
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All about the update of the new reservation screen
During the night from 15 to 16 December we will bring you a new update of Booking Experts in which the reservation screen will get a complete make-over. This new design is another step closer to offering group bookings within Booking Experts. This update has taken a lot of time and thought, and the version we will be offering you brings many improvements over the current reservation screen. We are happy to explain how this update came about.
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The Payment Service Provider for online payments
As a vacation park, you want people to pay directly to you online as much as possible. This has to be safe for the guest and you want the payment to be processed automatically. To achieve this, you can work with a payment provider that sends the payments into your reservation system.
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Doubting, switching and then?!
In this article you can read more about making the switch to a new reservation system and what thoughts are associated with that.
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Affiliate Day 2020: Park trip across the Veluwe
Dinsdag 15 september organiseerden wij vanuit Booking Experts en Booking Boosters een affiliatedag waarbij verschillende affiliatepublishers werden meegenomen langs drie vakantieparken op de Veluwe. We waren te gast bij Park Berkenrhode, Vakantiepark Ackersate en Recreatiepark de Boshoek. Lees meer over deze geslaagde dag en de gastvrije vakantieparken.
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Transparency is key for owners
For some, settlement with owners is a dilemma that recurs every month. A shame, because why is it a dilemma? From experience, I can say that holiday parks and rental organisations often manage this themselves by entering into different agreements with owners. My advice? Stop this and make sure it becomes clear to you and your owners. Transparency is key! Reading time: ⏱ 10 minutes
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Know what guests are saying about you with your own review form
Guests are generally digitally genuine. As a holiday park you want guests to rate their stay. You want to know how they experienced aspects such as reception, accommodation, facilities and hygiene, so that you can make appropriate adjustments. A negative review on a part is not nice, but you can see this as constructive. It's up to you to take this feedback as a guide for improvements. Would you like as many guests as possible to leave a review? We explain how to create your own review form for your holiday park.
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The automated journey from booking to review
How far can you go by automating your holiday park? This includes automatic guest check-in, automatic access to a public building or accommodation, and automatically pre-heated accommodation. In this blog I will tell you how to automate your holiday park.
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Sending automatic emails? We share 3 tips!
It is a very busy period at the receptions, because of a great peak in summer reservations and no 'training' period in te pre-season to get in the flow. You can partially relieve the reception with the use of auto e-mails, because your guests actively answer their questions before arrival. Using auto e-mails gives you the possibility to send personalized information to your guests. You decide how widely you want to use the e-mails based on filters that you set. We give 3 tips for good and fun auto e-mails.
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Booking Experts in episode of 'De Barometer' on RTL Z (Dutch)
Last Sunday, 21st of Juni 2020, we were featured in the Dutch television program De Barometer on RTL Z. Success stories from the entrepreneurial world are highlighted in 'De Barometer'. During the episode of De Barometer Maureen shared all the ins and outs of Booking Experts and we visit Hof van Salland.
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Booking Experts has a direct connection with HomeAway / VRBO
We can now call ourselves an official integrated partner of HomeAway / VRBO. After an intensive development and testing period, we can proudly say that we have finalized our partnership. Thanks to this connection, HomeAway can pull out the entire establishment from Booking Experts.
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The intelligent (lockdown) holiday park
What does the holiday park in the 1.5 meter society look like? Now that we are expected to go on holiday en masse in our own country, this brings with it opportunities and challenges. We are happy to take you through the seven points in which we see opportunities. In most regions, the measures have been relaxed and campsites and holiday parks are allowed to open to visitors who use their own sanitary facilities. The safety of your guests and your staff is of course most important, but we also have to think about the holiday park in this new reality. Below we describe seven opportunities for the intelligent holiday park.
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The 1.5-meter society for recreation businesses: how do you respond to it with online marketing?
Even after the April 21st press conference, the coronavirus is and will remain to be the subject of conversation. Everyone feels the consequences, including you as a recreational business. One thing is certain: the 1.5-meter society will remain relevant. Although we see a daily increase in the number of bookings as well as in the search volume, we are not back at old levels yet. However, we do expect a large increase in domestic holidays and holidays close to home. This makes it important to adapt your recreation business as well as your online marketing to the 1.5-meter society. Focus on things that are possible in this new society, and let guests book and experience a holiday with their minds at ease.
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The consequences of corona in the recreation industry
Corona is hitting the recreation industry hard and we understand the concerns of recreation entrepreneurs. Some of you will still receive a few last-minute reservations, especially the spacious holiday parks located in nature. Obviously, this does not outweigh the negative consequences of the coronavirus. Is the phone ringing off the hook? An email box full of cancellations? Angry annual guests at the reception? We do our utmost to get through this together.
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The impact of the coronavirus in the leisure industry: how do you handle this (online)?
The coronavirus is currently a the forefront of everyone’s minds; it also holds the world of recreational activities in its grip. We get a lot of questions about the use of marketing, current booking behaviours, cancellations, and advertising budgets. In this blog, we will inform you about booking behaviours and how you can address them with online marketing, right now.
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5 tips to make optimal use of support
As you may have noticed already: recently we have switched to a new support system. In this blog I offer you 5 tips to get the most out of our support.
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Booking Experts introduces classes at ROC van Twente
The past couple of weeks we successfully introduced our all-in-1 reservation system to first-year students of the study Travel, Leisure & Hospitality. Our goal? Offering students a modern system to increase their basic knowledge of reservation systems.
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How do you respond to the dynamic stay of today's guests?
It is increasingly important for today's holiday makers to be able to reserve a dynamic stay and therefore not be bound by fixed arrival and departure days. Research shows that it pays to deviate from the traditional weeks, mid-weeks and weekend periods. As a holiday park, how do you meet the increasingly flexible wishes of the guest?
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Website iteration
Recently, we have started working within Booking Experts in iterations of 4 weeks on a certain part of our application. For example, the 'websites' iteration was recently closed. In this blog you can read about 7 of my favorite changes we have deployed with the last iteration.
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What you can learn as a recreational entrepreneur from Thomas Cook's bankruptcy
Following OAD, tour operator Thomas Cook has been declared bankrupt. Not only travelers are duped. Uncertain times also dawn on cooperating holiday parks and hotels. Do you get your money back in the event of a bankruptcy from a tour operator?
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Update: improvements in our support articles
Recently, our intern Maaike did a graduation thesis on the use of our support articles.
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How our new method ensures more efficiency
You may have noticed recently: there have been many updates in Booking Experts.
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Duurzame inzetbaarheid bij Booking Experts
'Vooruitgang gebeurt niet door te zitten en te luisteren, maar door te ervaren en te doen’ - Dat las ik in een interessant artikel over duurzame inzetbaarheid van werknemers. In deze blog vertelt Maureen over de manieren waarop Booking Experts ervoor zorgt dat medewerkers met plezier naar hun werk gaan.
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De 5 trends in de verblijfsrecreatie die je absoluut niet mag missen
Met welke trends en ontwikkelingen moet de verblijfsrecreatie rekening houden de komende jaren? En hoe kun je inspelen op deze belangrijke trends? Ik neem je graag mee in de vijf belangrijkste trends die ik de afgelopen maand ben tegengekomen.
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Hoe je meer conversies behaalt door te focussen op de gebruiksvriendelijkheid van je website
Jelle Groot Zwaaftink heeft het afgelopen half jaar stage gelopen bij Booking Boosters. In deze weken heeft hij onderzoek gedaan naar het verbeteren van de online gebruiksvriendelijkheid van de websites van klanten van Booking Experts en hoe dit kan leiden tot hogere conversies. In deze blog vertelt hij over de resultaten van zijn onderzoek!
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Recap: dit was hét Kennis Event 2019
Afgelopen dinsdag was het zo ver; het Kennis Event 2019. De hevige sneeuwval versperde de wegen richting Enschede, maar toch vonden meer dan 125 ondernemers de weg naar het Van der Valk Hotel waar het exclusieve evenement plaatsvond. Daar, op steenworp afstand van het kantoor waar Booking Experts bijna tien jaar geleden ontstond, werd enthousiast bewustzijn gecreëerd en gedeeld: het is tijd om als recreatieondernemer de stap ná digitalisering te zetten.
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Een kleine terugblik op het afgelopen jaar
Bedankt voor een geweldig jaar! Want wat was 2018 gaaf. Dit jaar mochten we weer enorm veel vakantieparken helpen met het maken van de stap naar automatisering en digitalisering. Iets waar wij altijd enorm veel energie van krijgen! Ook tourden wij door het hele land en waren we te zien in een aantal tv programma's. Tijd voor een kleine terugblik op de highlights van het afgelopen jaar.
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Booking Experts a.s. zondag 9 december te zien op RTLZ
Aanstaande zondag 9 december om 17:00 uur is Booking Experts te zien in het tv programma 'Doe Maar Duurzaam' op RTLZ. Vorige week werden de opnames gemaakt tijdens de Recreatie Vakbeurs in Hardenberg. Maureen vertelt in deze aflevering over hoe Booking Experts recreatiebedrijven verder brengt.
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Ardoer Camping De Noetselerberg naar een alles-in-1 oplossing
Camping de Noetselerberg in Nijverdal is een 5-sterren ANWB Topcamping, waar gastvrijheid hoog in het vaandel staat. Een echt familiebedrijf dat wordt gerund door de familie Hoekjen. Geert en Martine zijn samen het gezicht van de camping. De broer van Geert, Bert-Jan, is chefkok van Bistro de Oale Sté. Deze prijswinnende bistro is tevens voor gasten buiten de camping een geliefde plaats om te eten.
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Ontwikkeling Booking Experts
Blijven ontwikkelen is onze prioriteit nummer 1. Wij hebben een eigen team van programmeur-experts verzameld die verantwoordelijk zijn voor deze continue ontwikkeling. Door hun kunnen wij onze gebruikers blijven verrassen met dagelijkse updates/verbeteringen van ons alles-in-één-reserveringssysteem.
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An All-in-1 reservation system - Booking Experts
Do you recognize this? You would like to go forward, however your reservation system is limited. The system is outdated, there is no guidance, you are not receiving support on your asked questions, the reservations are disappointing and most of the time is spend on administrative tasks. Meanwhile, the most important thing you would like to do is making your customers happy. One thing is certain: you will need a new reservation system! Which reservation system is most suitable for my organization and what makes a good reservation system?
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Eerste editie van de 'Dag van de receptionist(e)'
Dat het verbinden van mensen energie geeft, hebben wij aan den lijve ondervonden tijdens de eerste ‘Dag van de Receptioniste’. Deze dag stond geheel in het teken van onze gebruikers en vond afgelopen 19 juni plaats. Receptionistes maar ook parkeigenaren, marketeers en parkmanagers van vakantieparken die met ons samenwerken hebben wij uitgenodigd bij Restaurant Proef op Recreatiepark de Boshoek.
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