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Managing a portfolio that includes a luxury villa park in France and a hotel in Belgium requires a system that is as flexible as it is powerful. Audrey Ferrer, Sales and Marketing Director for the Premium Leisure Resort Group (PLRG), explains how switching to Booking Experts streamlined their complex owner relations and automated the guest journey.
Keeping homeowners happy and informed
What makes Oasis Les Jardins unique is the ownership structure. The resort consists of 162 individually owned villas, and PLRG manages these properties and handles the rentals for them. For anyone who works with private owners, you know that trust and transparency are essential. In the past, keeping every owner updated on their bookings could be a time consuming task.
With the Owner Module from Booking Experts, that friction disappeared. Owners can now log in to their own environment. They can see exactly when their villa is booked in real time. This transparency creates peace of mind for the owners and saves the management team from constant phone calls and emails, allowing them to focus on the guests.
From campaign to live booking in minutes
In the recreation industry, speed is revenue. You want to be able to react quickly to market trends. Audrey emphasizes how the centralization of Booking Experts makes this possible. The system combines the Property Management System (PMS) and the Content Management System (CMS) for the website into one fluid tool.
Audrey gives a clear example regarding marketing campaigns. In the past, this might have been a headache across different systems. Now, she sets up the arrival window and discounts in the PMS, and it synchronizes instantly in the CMS.
Automation of the Guest Journey
Beyond bookings, Oasis Les Jardins uses automation to elevate the guest experience without increasing staff workload. Booking Experts handles the entire communication flow, from the moment a booking is made until the guest returns home.
"Sending the satisfaction survey automatically after departure is a great example of how the tool saves us time while keeping engagement high," says Audrey.
Data drives better decisions
To run a successful holiday park or hotel, you need to know your numbers. Audrey uses the Statistics module daily to monitor performance across the French villas and their Belgian hotel.
"It's the module I monitor the most. You can filter everything in no time, looking at numbers year-round, monthly, weekly, or even daily. It’s really great for setting up a business action plan," says Audrey.
A logical choice for growth
With a seamless system in place and a clear view of their data, Oasis Les Jardins is well-positioned for continued growth.
Combined with a technical support team that Audrey rates as a "10 out of 10" for their responsiveness and understanding of the industry, Oasis Les Jardins has found a partner that supports their premium standards.
"I would recommend Booking Experts to a professional in the sector who wants to simplify their management, optimize their turnover, and improve the customer experience."
- Audrey Ferré, Sales and Marketing Director, PLRG Group
Wondering what Booking Experts can do for you? Schedule an introduction!
