Customer story: How Camping de Paal digitizes guest access - with Booking Experts & EasySecure

Camping de Paal once had long queues, piles of paperwork and insecure access passes. Today, however, guests enjoy digital check-ins without the need for a reception desk, entry via facial recognition, and barrier access through number plate recognition. This seamless process is made possible by the combination of Booking Experts and EasySecure - linked via our App Store.

A five-star campsite in the Netherlands, Camping de Paal is a true paradise for families with young children. With its indoor playground, tropical swimming pool and entertainment team, it has been creating happy holiday memories for over 55 years.

• Location: Bergeijk, Netherlands
• Focus: 5-star vacation park
• Systems: BEX PMS, BEX CMS

The challenge

Before digitisation, providing guest service was an enormous task: 

• Around 200 families arrived each day, requiring a total of 800 access passes. These had to be printed, folded, and distributed by hand.
• Long queues of cars often formed in front of reception, at times stretching out into the street.
• The Access cards were not personalised, which led to misuse and loss of revenue - for example, by passing them on to other guests for the swimming pool or playground.

The solution: EasySecure via Booking Experts App Store

Camping de Paal wanted to make the entire access process - from the car park to the swimming pool - digital, secure and user-friendly. EasySecure was integrated via the Booking Experts App Store, making everything simpler:

The access system was digitised in several stages:

🔓 1. Number plate recognition for automatic barrier access

The first step was automatic entry through number plate recognition, controlled directly from the booking system. Guests can now drive straight to their accommodation without stopping. Long waiting times are a thing of the past.

📱 2. Facial recognition for the swimming pool

Instead of access cards, Camping de Paal now uses biometric facial recognition - simply and securely via a selfie in the camping app (WeMa Mobile). This allows guests direct access to the swimming pool without needing to show anything.

"We no longer wanted keys and passports. Our guests should be able to go straight to their accommodation or the swimming pool - EasySecure offered the perfect solution."
- Niek Verhees, Front Office Manager at Camping de Paal

🏠 3. Digital locking systems for accommodation

After booking, guests receive a link to the app, which they can use to access their accommodation with a smartphone - removing the need for a reception desk or physical keys. The solution is based on DOM locking systems, integrated via EasySecure.

The result: Significant time savings & better guest experience

• 95% of guests now use self-service check-in.
• The team saves an average of four hours per week.
• No more access cards, no misuse, no chaos
• The guest experience has improved noticeably.

"Now only 5% of guests come to reception. They manage the rest on their own. This saves us an enormous amount of time, which we can invest in other ways."
- Niek Verhees, Front Office Manager at Camping de Paal

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Conclusion

The collaboration between Camping de Paal, EasySecure, and Booking Experts shows how digital processes can be seamlessly integrated into existing systems - without technical complications, but with clear added value. The intelligent use of access control not only increases efficiency, but also creates a modern, relaxed guest experience.

About EasySecure

EasySecure offers flexible, cloud-based solutions for access, security and time recording - all of which can be perfectly integrated with Booking Experts. From license plate recognition and facial recognition to digital locks, you decide which solutions best fit your business.

Fancy less effort and happier guests?
Talk to us! We'll show you how to use EasySecure with Booking Experts.