Results of our independent customer satisfaction survey
At Booking Experts, we are in daily contact with holiday parks, campsites and hotels that use our software. But to really know what users think about us? For that, honest, independent feedback is indispensable.
For this reason, we recently had a customer satisfaction survey carried out by an external research agency. A randomly selected group of users was invited to share their experiences with Booking Experts, about our products, support and cooperation in general.
We are proud of the results and see them as valuable input for further growth.
The most important insights at a glance
91% of users are satisfied with Booking Experts
This figure shows that we are on the right track, and we are very grateful for that.
🔹 75% of users are fans of our products
This shows how well our solutions connect with the day-to-day business of our users. Whether it's reservations, booking modules or marketing, the user experience is key.
🔹 We score well above the B2B benchmark
Compared to other software companies in the B2B sector, we perform above average on both satisfaction and loyalty.
🔹 Valued as professional, reliable and modern
Users describe Booking Experts as a partner they can build on. Our system is perceived as stable, up-to-date and future-oriented, exactly what we are committed to.
🔹 User-friendliness and system quality are rated highest
Our goal: software that is not only powerful, but also intuitive to use. This rating confirms that we are on the right path to success.
🔹 Revenue management features most valued among new functionalities
Smart pricing strategies are becoming increasingly important within the recreation industry. We are pleased that these innovations are recognised and appreciated.
Why this survey is important to us
Customer satisfaction is far more than a score for us. It is an essential part of our strategy. We believe that:
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Customer loyalty is the best predictor of sustainable growth
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Early signs of dissatisfaction help us make timely improvements
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Feedback provides direct input for product development and support
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NPS is a relevant KPI for all departments within Booking Experts.
Thank you for your trust
We would like to thank all our users for their honest feedback and the trust they place in us. Your input helps us to keep developing, both as a product and as a partner.
Together we ensure that the guest experience in the recreation sector becomes smarter, more efficient and better. Every single day. Do you have any questions for us? Ask them to our Customer Success Team!
