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Recreatiepark De Boshoek and Booking Experts have been working closely together for many years. Where it once started with the switch to our all-in-one reservation system and, since 2018, also Booking Boosters, the cooperation has now grown into a close relationship in which communication and innovation are central. Together, we ensure greater efficiency, a better guest experience, and continued growth.
An introduction to Recreatiepark De Boshoek
Since 1968, Recreatiepark De Boshoek has been a family business that over the years has grown from a small chalet park into a versatile vacation park with a wide range of accommodations, camping sites and extensive facilities. The third generation of the Otter family is now at the helm. With a strong focus on day recreation and guest experience, De Boshoek continues to develop and innovate.
Why De Boshoek chose Booking Experts.
In 2017, De Boshoek made the switch to Booking Experts. The old reservation system offered too little flexibility and had limited links with tour operators and partners. Thanks to Booking Experts, the reservation process became more efficient and immediate steps could be taken in the online guest journey.
Since then, there have been many developments, both at De Boshoek and Booking Experts. Together, we have further automated processes, embraced new functionalities and constantly looked for ways to serve the guest even better. De Boshoek is particularly pleased with the ever-growing selection of linking options and apps from Booking Experts. As an example, Chantal mentioned license plates and the resulting automation. Guests can enter their license plates themselves in the My Environment portal, then they can use Moov to drive through the barrier of ST&D, they are automatically checked in, and the front office knows that they can stop by later for introductions and further information.
Valuable functionalities in practice
Booking Experts allows De Boshoek to work flexibly and guest-oriented. A good example is abandoning fixed arrival and departure days. By giving guests the freedom to check in and out on any day of the week, De Boshoek has realised more bookings and higher sales. Short stays often lead to higher spending at the park and more use of facilities.
In addition, they make clever use of cost items within the system. This allows them to offer extra services that both improve the guest experience and generate extra revenue, such as a sandwich service or special welcome packages.
Statistics and ratings also play an important role. They provide insight into guest satisfaction and help the team to actively act on feedback, which ensures a higher quality of service.
Booking Experts ' Tasks app is also seen as a positive development. At Boshoek, they only work with the Takenapp in all departments and no longer with other planning systems. In particular, the automated tasks provide increased work efficiency. For example, pre-arrival calls, legionella checks, animation tours and found objects are registered in the Tasks app in addition to the usual cleaning and technical service tasks. Also, through their guest app from WeMa Mobile, which is directly linked to Booking Experts, guests can report a malfunction that is immediately scheduled for the technical service. So the front office is taken out of the equation.
Automation and partner links
With the many links and apps in Booking Experts, De Boshoek can automate many processes. Think of license plate registration, access control through Moov, pool tickets and links with ICY and Easysecure for smart solutions in the park.
These apps and links automate work processes, leaving employees more time for guests. They also provide time and energy savings, as well as increased guest and employee satisfaction. The big advantage of the App Store and the other links, according to De Boshoek, is that everything can be found in one screen and everything is linked to a reservation.
Collaboration with Booking Boosters.
Since 2018, De Boshoek has additionally been using the services of Booking Boosters. With their expertise in SEO, online advertising and social media campaigns, they support De Boshoek's marketing team. As a result, the park grows annually in reservations, turnover and online findability.
What De Boshoek especially appreciates is the knowledge of Booking Boosters within the recreation industry. Because this is a unique sector, it requires a specific approach. Through this collaboration, De Boshoek can optimally deploy its marketing activities.
Valuable collaboration
The cooperation between De Boshoek and Booking Experts is about more than just software. It is about short lines of communication, personal attention and thinking along with the park's challenges. With a shared focus on automation, guest experience and growth, the relationship continues to deepen.
As Chantal van Swieten, operational director of De Boshoek, puts it:
"When we automate processes, it doesn't mean we make people redundant," she says. "On the contrary, it means that we free up our employees to add even more value to the guest experience."
Looking ahead together
The Boshoek and Booking Experts continue to build for the future together. With constant innovations, new links and smart marketing solutions, the guest is always at the centre. And that is what this cooperation is all about: working efficiently, communicating strongly and creating value together for both the park and the guest.
👉 Also curious what Booking Experts can do for your recreation company? We would love to talk to you!
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