VConnect is the cloud-based middleware solution developed by CHAR, part of ASSA ABLOY Global Solutions, designed to unify and simplify system interoperability across the hospitality ecosystem. It acts as a central integration hub, connecting a wide range of hotel systems — access control, IPTV, PBX, guest applications, and self-service kiosks — with the property’s Property Management System (PMS). A full list of supported systems is available at https://charpmslink.com/integrations/hotel-systems/

This integration connects VConnect with Booking Experts, establishing a real-time, bidirectional communication channel that keeps reservation data continuously synchronized between the PMS and any downstream system requiring it. As reservation events occur in Booking Experts (creation, modification, check-in, check-out, cancellation), VConnect captures and distributes this information instantly to the relevant connected systems.

By eliminating manual data entry and reducing latency between systems, this integration enables hotels using Booking Experts to deliver smoother guest experiences while reducing operational overhead and the risk of data mismatches between platforms.

Key capabilities:

• Real-time synchronization of reservation status and guest data from Booking Experts
• Centralized distribution to multiple connected hotel systems through a single integration point
• Reduced manual intervention and lower risk of data inconsistency across systems
• Scalable architecture supporting additional connected systems without re-integration effort

For questions about this integration, contact us at https://charpmslink.com/contact/