From check-in directly to the booked pitch

WayPilot by pixXmedia connects the accommodation assigned in Booking Experts to the correct navigation destination on your site. Guests open a destination-specific link or QR code and allow location access to find their pitch, mobile home or rental accommodation. Navigation runs directly in the smartphone browser, with no additional app. Your system is delivered ready configured for your site.

Benefits for the park

• fewer questions and explanations at reception
• faster and clearer check-in procedures
• less searching traffic around the site
• better orientation for late arrivals and self-service check-in
• a modern digital guest experience
• the destination remains correct after a unit change

Routes tailored to your site

• Route profiles for cars, motorhomes, caravans, pedestrians and wheelchair users.
• Automatic route calculation considering recorded one-way directions, closures, vehicle permissions and height, width, length and weight limits.
• Specific turn restrictions for unsuitable connections, such as tight junctions for caravans.
• Information for each destination, such as access, vehicle positioning or electricity connections.
• Named pitches and service points on the map, with destination-specific links and QR codes.
• Guest interface in German, English and French.

Routing depends on the site data and rules recorded and checked on location. Suitable routes must be explicitly approved for wheelchair use. A preferred approach can be set when needed; otherwise WayPilot calculates the approach automatically.

Setup process

1. The park installs the app from the Booking Experts App Store and authorises the required administration.
2. The park submits the necessary details through the setup page.
3. pixXmedia prepares the digital site map and navigation destinations.
4. The Booking Experts units are mapped once to the correct destinations on the site.
5. pixXmedia and the park complete an end-to-end test using a test reservation.

After setup, reservations do not have to be maintained twice. Booking Experts remains the leading system for bookings and unit assignments.

Workflow for staff and guests

1. A staff member opens the reservation in Booking Experts.
2. Under Apps, they select Open navigation.
3. The app identifies the currently assigned unit and displays the correct navigation link and QR code.
4. The guest scans the QR code at check-in or opens the provided link.
5. After allowing location access on the smartphone, on-site navigation starts.
6. If the guest is moved to another unit in Booking Experts, the new destination is used automatically the next time navigation is opened.

The standard process is designed for reception check-in. The link can additionally be incorporated into a self-service check-in or the park’s existing guest communication; pixXmedia agrees the appropriate workflow with each park.

Optional: manage your site and test routes

The management area is an optional, paid extra and is not included as standard. It lets you maintain pitches and service points, positions, names, information and QR codes. You can manage road and pitch closures, directions, vehicle permissions and turn restrictions. Existing destination links remain associated with their pitch when it is renamed or moved.

Test mode lets you place a simulated starting point from your office, select a destination and vehicle profile, and play through the route. Check routes and information before guests use them.

New: see a pitch in 360°

With the current panorama feature, you can assign an individual panorama to each pitch in the management area. Capture it on a smartphone or select an existing JPEG panorama, check the preview and save it for that pitch. Panoramas can be replaced or removed and remain associated when a pitch is renamed or moved. Guests open the saved image using “View pitch in 360°” within navigation. This feature displays individual pitch panoramas; it does not include a tour editor or hotspots. The available scope is agreed during setup.

Why pixXmedia?

pixXmedia specialises in campsites and holiday parks and understands daily operations through first-hand camping experience. We provide more than a technical interface: we prepare the map and destinations, complete the mapping, perform the full functional test and remain a personal point of contact after launch.

Privacy and technology

The connection uses secure OAuth2 authentication. Only the Booking Experts data required for navigation is processed. The QR code contains only the navigation link, with no guest name or visible booking information.

Pricing and your personal quote

Every campsite has different spatial and technical conditions and its own requirements. After a personal consultation, we provide a transparent, individual quote based on the actual scope you need. Setup, the Booking Experts connection and selected additional features are clearly described. The optional, paid management area is listed separately.